Delta’s response

29 Dec

Dear Mrs. Bartlett,

RE: Case Number 2009403

Thank you for forwarding your concerns regarding the body scanners that
are currently being implemented by the Transportation Security
Administration (TSA).  On behalf of everyone at Delta, I was so sorry to
read of your deep dissatisfaction that the body scanners are being used
as a means of screening airline passengers.

Please know that these procedures are conducted by the Transportation
Security Administration (TSA).  We recognize the inconvenience that
security requirements sometimes impose upon our passengers, and we
appreciate your observations.  Your concerns about the use of body
scanners may be further addressed directly with the TSA.  You may access
the TSA web site, http://www.tsa.gov/public/ or you can contact them at:

– Telephone: 1-866-289-9673
– Write to:
Transportation Security Administration
601 South 12th Street
Arlington, VA 22202-4220

Mrs. Bartlett, thank you so much for writing.  As a valued Silver Elite
member, Delta will continue to work closely with Transportation Security
Administration (TSA) and other government agencies to provide the
highest level of security possible, while at the same time minimizing
passenger inconvenience.

Sincerely,

Agnelo M. Miles
Coordinator, Customer Care
Delta Air Lines/KLM Royal Dutch Airlines

While it’s all well and good that they are sorry I’m dissatisfied they need to accept responsibility as well.  They help fund TSA, it’s THEIR product that is making me a suspect subject to searches and seizures and I really don’t think they are offended enough.  They have not committed to doing a single thing to defend their clients.

They need to speak up on behalf of their customers and tell TSA that purchasing their product should NOT cause their customers to be suspected of terrorist activity.  They need to tell our government that we the people need to feel safe and respected in our airways and treating us like we are in lockdown mode, violating our rights and insulting our dignities does not encourage those feelings.

Sorry Delta.  Your response is just not good enough.

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