TSA response part two

17 Jan

I’ve included the remaining TSA response which was sent as a reply to my letter objecting that the screenings are a violation of my rights:

Advanced Imaging Technology (AIT)

AIT allows TSA to detect a wide variety of threats, including suicide vests and other improvised explosive devices that may be hidden under a passenger’s clothing and cannot be detected by walk-through metal detectors. AIT enhances security, reduces the need of patdown searches for passengers with joint replacements and other medical conditions, and improves passenger safety and convenience.

· Health Concerns: AIT machines have been independently evaluated by the Food and Drug Administration, the National Institute for Standards and Technology, and the Johns Hopkins University Applied Physics Laboratory, and each has affirmed the safety of AIT.

· Privacy: AIT images of the body, with facial features blurred for privacy, are displayed on a remote monitor. Transportation Security Officers (TSOs) attending a passenger cannot view the AIT image; instead, a second TSO views the image in a remote location where he or she cannot view the passenger. Devices capable of capturing images are not permitted in the viewing area, and the AIT image cannot be stored, transmitted, or printed, and is immediately deleted.

· Opting Out: Screenings using AIT are voluntary. Individuals who do not wish to be screened by AIT will be required to undergo alternative screening, including a thorough patdown. Signs are posted in front of each AIT location advising passengers of this right.

· Children: If an adult accompanying a child 12 years old or younger opts out of AIT screening on the child’s behalf, the child will receive a modified patdown. TSA never separates a child from the accompanying adult, and the adult observes the entire patdown process.

Allowable/Permitted Items The TSA Web site, http://www.tsa.gov, provides a guide to help passengers determine what items may be transported in carry on and in checked luggage. Regardless of whether an item is on the prohibited or permitted items list, TSOs have discretion to prohibit an individual from carrying an item through the screening checkpoint or onboard an aircraft if the item may pose a security threat.

Identification (ID) Requirements TSA’s identity verification policy requires all adult passengers (18 years old and older) to provide a valid Federal or State Government-issued photo ID for inspection before entering the security checkpoint.  IDs must contain the following:  name, date of birth, gender, expiration date, and a tamper-resistant feature.  TSA currently does not require commercial airline ticket holders under the age of 18 to provide a valid form of ID.  Additionally, TSOs always have the option of requesting a second form of ID.  If a passenger is unwilling, unable, or has an expired ID (including passports and drivers licenses), the passenger is required to undergo additional screening before entering the boarding area.   Passengers whose identity cannot be verified or who refuse to undergo additional screening by TSA may be denied entry to the secured area of the airport.

ClaimsTo protect passenger rights under federal law and to file a valid claim, passengers must send their claim in writing to TSA, stating the circumstances of the loss and the exact amount claimed (fair market value of lost or destroyed property, reasonable cost of repair for damaged property), within 2 years after the claim accrued.  Passengers may access a claim form online at TSA’s Claims Management Branch website at www.tsa.gov/travelers/customer/claims/index.shtm.  Once the Claims Management Branch receives the completed claim form, passengers will be sent a letter of acknowledgement and a claim number.  Passengers should keep their claim number for reference when inquiring about a claim.

We hope this information was helpful.

TSA Contact Center

I think it is highly amusing that they hope their information was helpful.  At no point in the response do they actually address me, my question or any of the objections I have raised.  I really don’t see how they can even pretend this letter was an attempt at being helpful.  It is clearly an automated letter and I think I’d like to see if the letter changes at all if I were to choose another drop down category.  What a mess.

 

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: